All returns must be agreed in advance or they will not be accepted. To request a return please email us at firstname.lastname@example.org including your original order number and a reason for your return request.
Returning faulty goods
If your item is confirmed as faulty within 14 days, we’ll happily exchange it. In some instances we may put you in touch with the manufacturer but only if this is the quickest way to get you a replacement. After 14 days, if your item turns out to be faulty then we will refer you directly to the manufacturer.
Returning non-faulty goods
The return of goods in full working order for refund or credit is at our discretion within one month of the invoice date (your rights under the Consumer Credit Act will be taken into account). The item or items must be as new and in their original packaging. A re-stocking fee of between 10% and 50%, depending on the condition of the returned items, is applicable.
Returning Sealed Software
Returning any software, even if it’s sealed in its original box, is at our discretion and will depend entirely on the individual manufacturer’s policy. For example, some software will automatically allocate a non-returnable licence to the end user based on the purchase information, even if it is a boxed product.
Returning Opened Software
Unfortunately, we’re unable to take this back so please do double check you are purchasing the correct item.
Returning Software Delivered Electronically
As there’s no physical packaging, the licence is provided directly to you so has to be treated in the same way as an opened box. Unfortunately, we’re unable to take this back so please do double check you are purchasing the correct item.